Join Victoria's Authorized Lotteries

Last Updated: May 1, 2025

1. Introduction

Tattersall's Sweeps Pty Ltd, located at Level 1, 411 Collins Street, Melbourne, Victoria 3000, is committed to protecting your personal data in accordance with the Privacy Act 1988 (Cth) and Privacy and Data Protection Act 2014 (Vic).

2. Information We Collect

We collect personal information including:

• Contact details (name, address, email, phone number)
• Date of birth (to verify you are 18+)
• Payment information
• Transaction history
• Geographic location (to verify Victorian residency)
• Website usage data

3. How We Use Your Information

We use your personal information to:

• Process lottery purchases and prize payments
• Verify your identity and age
• Verify your Victorian residency
• Contact you about your transactions
• Improve our services
• Comply with legal and regulatory obligations
• Detect and prevent fraudulent activity

4. Information Sharing

We may share your information with:

• Service providers helping us operate our business
• Financial institutions processing payments
• Regulatory authorities as required by law
• Victorian Commission for Gambling and Liquor Regulation

We do not sell your personal information to third parties.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, accidental loss, or destruction. All online transactions are secured with SSL encryption and we employ industry-standard security protocols.

6. Your Rights

Under Australian privacy laws, you have rights to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your information (where legally permissible)
• Object to certain processing of your information
• Lodge a complaint with the Office of the Australian Information Commissioner

7. Cookies and Tracking

Our website uses cookies and similar technologies to enhance your experience and analyze site usage. You can manage cookie preferences through your browser settings.

8. Contact Information

For privacy inquiries, please contact our Privacy Officer at:

Tattersall's Sweeps Pty Ltd
Level 1, 411 Collins Street
Melbourne, Victoria 3000
Email: privacy@tatterlotto.com
Phone: 1300 123 456

Last Updated: May 1, 2025

1. General Terms

These Terms and Conditions govern your use of Tatterlotto.com, operated by Tattersall's Sweeps Pty Ltd (ABN 99 081 925 662) under a Public Lottery Licence issued by the Minister for Consumer Affairs, Gaming and Liquor Regulation, valid from 1 July 2018 to 30 June 2028.

2. Eligibility

To use our services, you must:

• Be at least 18 years of age
• Be a resident of Victoria, Australia
• Use the service only within Victoria
• Not be subject to any self-exclusion orders
• Have a valid payment method in your own name

3. Account Registration

When registering an account:

• You must provide accurate, current, and complete information
• You must maintain and update your information
• You are responsible for maintaining the confidentiality of your account credentials
• You agree to notify us immediately of any unauthorized use of your account

4. Game Rules

All games offered on Tatterlotto.com are operated in accordance with:

• The Gambling Regulation Act 2003 (Vic)
• Rules approved by the Victorian Commission for Gambling and Liquor Regulation
• Terms of our Public Lottery Licence

Specific game rules are available when purchasing tickets and on request.

5. Prize Claims

For claiming prizes:

• Prizes must be claimed within 6 months from the draw date
• Prizes up to $1,000 may be claimed at any Tatterlotto retail outlet
• Prizes over $1,000 require specific claim procedures as per our website
• Photo ID and proof of ticket purchase may be required
• Prizes are paid only to the registered account holder
• Unclaimed prizes are handled in accordance with the Unclaimed Money Act 2008 (Vic)

6. Ticket Information

All lottery tickets issued by Tatterlotto.com include:

• Licensee name: Tattersall's Sweeps Pty Ltd
• Game rules reference
• Prize claim terms
• Unique ticket identifier
• Draw number and date

7. Payment and Funds

Regarding payments:

• All transactions are processed via an Approved Account system
• Player funds are segregated from operational funds
• We accept Visa, Mastercard, PayPal, Apple Pay, and Google Pay
• Minimum purchase amounts apply
• SMS-based sales are not permitted

8. Responsible Gambling

We promote responsible gambling by:

• Allowing players to set deposit limits
• Providing session time limits
• Offering self-exclusion options
• Providing activity statements
• Adhering to our Responsible Gambling Code of Conduct

9. Limitation of Liability

To the extent permitted by law, we limit our liability for any losses arising from use of our services, including technical issues, system failures, or errors.

10. Changes to Terms

We may modify these terms with notice. Continued use of our services after such notification constitutes acceptance of the amended terms.

11. Contact Information

For inquiries, please contact:

Tattersall's Sweeps Pty Ltd
Level 1, 411 Collins Street
Melbourne, Victoria 3000
Email: support@tatterlotto.com
Phone: 1300 123 456

Last Updated: May 1, 2025

1. Introduction

This Complaints & Dispute Resolution Process complies with Schedule 3 of our Public Lottery Licence and is designed to provide a fair, transparent, and efficient mechanism for resolving customer complaints and disputes.

2. How to Submit a Complaint

You can submit a complaint through the following channels:

• Online: Through your Tatterlotto.com account or via our contact form
• Email: complaints@tatterlotto.com
• Phone: 1300 123 456 (9am-5pm AEST, Monday to Friday)
• Mail: Complaints Manager, Tattersall's Sweeps Pty Ltd, Level 1, 411 Collins Street, Melbourne, Victoria 3000

3. Information to Include

To help us resolve your complaint efficiently, please provide:

• Your full name and contact details
• Your account number (if applicable)
• Details of the complaint, including dates, times, and specific issues
• Any relevant documentation or evidence
• Your preferred resolution outcome

4. Our Response Process

Our complaints handling process follows these steps:

1. Acknowledgment: We will acknowledge receipt of your complaint within 24 hours.
2. Investigation: A dedicated Complaints Officer will investigate your complaint.
3. Resolution: We aim to resolve all complaints within 10 business days.
4. Communication: We will keep you informed throughout the process.
5. Outcome: We will provide a written response detailing our decision and reasoning.

5. Escalation Process

If you are not satisfied with the initial resolution:

1. You may request an internal review by our Complaints Manager.
2. The Complaints Manager will review the case and provide a response within 5 business days.
3. If still unresolved, you may escalate to our Chief Executive Officer for final internal review.

6. External Resolution

If you remain dissatisfied with our response, you may refer your complaint to:

Victorian Commission for Gambling and Liquor Regulation
Level 3, 12 Shelley Street
Richmond, Victoria 3121
Phone: 1300 182 457
Email: contact@vcglr.vic.gov.au

7. Record Keeping

We maintain records of all complaints for a minimum of 7 years in accordance with regulatory requirements. These records are subject to review by regulatory authorities.

8. Contact Information

For more information about our complaints process, please contact:

Complaints Manager
Tattersall's Sweeps Pty Ltd
Level 1, 411 Collins Street
Melbourne, Victoria 3000
Email: complaints@tatterlotto.com
Phone: 1300 123 456

Last Updated: May 1, 2025

1. Our Commitment

Tattersall's Sweeps Pty Ltd is committed to promoting responsible gambling. We believe that gambling should be an enjoyable leisure activity, not a source of financial or personal problems. Our Responsible Gambling Code of Conduct complies with all Victorian regulatory requirements.

2. Responsible Gambling Principles

Our approach to responsible gambling is guided by these principles:

• Gambling should be for entertainment, not as a source of income
• Players should make informed choices about their gambling
• Players should only gamble what they can afford to lose
• We provide tools to help players stay in control
• We provide support for those who may be experiencing problems

3. Self-Help Tools

We offer several tools to help you manage your gambling:

• Deposit Limits: Set daily, weekly, or monthly limits on how much you can deposit.
• Session Time Limits: Set time restrictions on how long you can play.
• Account Closure: Temporarily or permanently close your account if needed.
• Self-Exclusion: Exclude yourself from our services for periods from 3 months to 5 years.
• Activity Statements: Review your gambling history to track your spending.

4. Age Verification

All players must be 18 years or older to participate in our games. We enforce strict age verification procedures, including:

• Date of birth verification during registration
• Document verification for withdrawals
• Regular account monitoring

Entry is prohibited to persons under 18 years of age.

5. Warning Signs of Problem Gambling

Be aware of these potential warning signs:

• Spending more money and time on gambling than you can afford
• Finding it hard to manage or stop gambling
• Borrowing money or selling assets to gamble
• Gambling impacting your relationships, work, or mental health
• Feeling stressed, anxious, or guilty about gambling

6. Support Services

If you or someone you know is experiencing gambling-related problems, help is available:

• Gambling Help Online: 1800 858 858 (24/7 free and confidential)
• Gambler's Help: 1800 858 858
• Responsible Gambling Victoria: responsiblegambling.vic.gov.au

7. Staff Training

All our staff receive comprehensive training in responsible gambling practices and the identification of problem gambling behaviors. We are committed to creating a responsible gambling environment.

8. Contact Information

For responsible gambling inquiries, please contact:

Responsible Gambling Officer
Tattersall's Sweeps Pty Ltd
Level 1, 411 Collins Street
Melbourne, Victoria 3000
Email: responsiblegambling@tatterlotto.com
Phone: 1300 123 456